Contact Us
Address
Lexus of Knoxville
10315 Parkside Drive
Knoxville, TN 37922
Hours & Directions
Click Here
Operation Hours
Sales... *We will be closed the 2nd Sunday of every month.:
Sun: 1:00 PM-5:00 PM
Mon-Fri: 9:00 AM-8:00 PM
Sat: 9:00 AM-6:00 PM
Service:
Sun: Closed
Mon-Fri: 7:30 AM-6:00 PM
Sat: 8:00 AM-5:00 PM
Parts:
Sun: Closed
Mon-Fri: 7:30 AM-6:00 PM
Sat: 8:00 AM-5:00 PM
Email
(866) 723-2214
Main Phone & Fax
Phone: (866) 723-2214
Fax: (865) 218-1510
New
Phone: (866) 769-2374
Service
Phone: (866) 887-9878
Parts
Phone: (888) 900-9088
Live Chat
LEXUS OF KNOXVILLE
 Main ( 866) -723-2214  Local (865) 271-9082

Customer Relations

 

 

Our commitment to "meet and exceed" customer expectations goes beyond the purchase of your new vehicle. Lexus of Knoxville has won the coveted Consumers Confidence award for the "#1 car dealership to buy and service there new or pre-owned car". We have also received the prestigious Elite of Lexus award for several years, which is awarded to a select few Lexus dealerships that meet and exceed the highest standards in providing outstanding customer service. We believe purchasing a car should be a pleasant experience and our staff here at Lexus of Knoxville is totally committed to making sure it happens. Our management and sales staff receive the highest quality training available so that we can be of better service to our customers.

Here are some examples of what our customers are saying about their experience with Lexus of Knoxville.

“I just wanted to drop you a note to say thank you for all the time and effort helping find just the perfect car for me…. Thanks for making buying my car such a pleasant experience!”  
I JUST WANTED EVERYONE TO KNOW WHAT A GREAT BUYING EXPERIENCE WE HAD WITH THE RECENT PURCHASE OF MY SON'S 2009 IS 350.
 
THIS IS THE SECOND LEXUS WE HAVE PURCHASED FROM LEXUS OF KNOXVILLE, AND BOTH TIMES, THE WHOLE PROCESS WAS PROFESSIONAL AND WENT OFF WITHOUT A HITCH.
 
I WILL BE BUYING ANOTHER IN TWO YEARS, SO I WILL STAY IN CONTACT WITH PENNY, MY FAVORITE CAR SALESPERSON EVER.
 
THANKS FOR ALL OF YOUR HELP.
 
JANSEN STAMPS

 

“I thank you for finding me the right car….I love it, just love it….appreciate your call recently too…and the pic is pretty awesome….”

 

Dear Andy,
 
"I would like to take this opportunity to express my appreciation to the great ‘TEAM’ that you have at Lexus of Knoxville. I had an excellent buying experience…… This is my first experience with Lexus as I have owned Mercedes, Infiniti, and various American made automobiles….. rest assured that you have earned a new customer."

- Satisfied Customer



Dear Emily:

Thank you and Lexus of Knoxville for the tickets to the Steve Martin performance at the Tennessee Theatre. I'm looking forward to the show.

When my husband passed away at the end of 2009, I found myself sitting at home in the evenings feeling sorry for myself. I decided to attend as many functions as I could (e.g., Knoxville Symphony, Knoxville Opera, Clarence Brown Theatre). The opportunity to take a friend I've known my entire life to the Steve Martin program is wonderful. (Her husband has agreed to let her out for the night.)

Again, thank you.

Sincerely,
Sally A. Guthrie